Search online for the apology by Barry McPherson (Barry McPherson apology) and read the reaction of customers.

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Search online for the apology by Barry McPherson

(“Barry McPherson apology”) and read the reaction of customers. Do you think McPherson’s apology helped or inflamed the situation? What is a “false positive remediation”?

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Management Information Systems

ISBN: 9780132142564

12th Edition

Authors: Ken Laudon, Kenneth Laudon, Jane Laudon

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