Structured and independent review activities designed to review quality management procedures and to identify potential lessons learned.

Match each of the key terms with the definition that best fits it.

A. Balanced scorecard B. Benchmarking C. Capability maturity models D. Control chart E. Control Quality F. Cost of quality G. Cost baseline H. Fishbone diagram I. ISO 9000 J. Manage Quality K. Pareto chart L. Plan Quality Management M. Quality N. Quality audit O. Quality management plan P. Quality metrics Q. Quality policy