The cost to improve or ensure quality measures, as well as the cost associated with a lack

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The cost to improve or ensure quality measures, as well as the cost associated with a lack of quality.

Match each of the key terms with the definition that best fits it.

A. Balanced scorecard B. Benchmarking C. Capability maturity models D. Control chart E. Control Quality F. Cost of quality G. Cost baseline H. Fishbone diagram I. ISO 9000 J. Manage Quality K. Pareto chart L. Plan Quality Management M. Quality N. Quality audit O. Quality management plan P. Quality metrics Q. Quality policy

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Information Systems Project Management A Process Approach

ISBN: 9781943153541

2nd Edition

Authors: Christoph Schneider, Mark A Fuller, Joseph S Valacich, Joey George

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