Advocacy is often misunderstood by leaders, especially when efforts are expended to repair a broken system.

It is best to view patient advocacy as:

a. the process of creating the necessary conditions for patients to receive the care they desire

b. the proper responsibility of an ombudsman within the health care facility

c. a means of quickly addressing the situations in which patient requests were not honored

d. a desirable but often unattained phenomenon AppendixLO1