.Use direct and indirect methods to communicate positive expectations. Direct means include statements of support and complements....

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.Use direct and indirect methods to communicate positive expectations. Direct means include statements of support and complements. Indirect channels include (1) climate

(positive social and emotional atmosphere), (2) feedback (frequent, positive, detailed), (3) input (attention and focus), and (4) output (opportunities to speak, to offer opinions, and to disagree).

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