If-Then Hypothesis Statements LO12–4 The table shown below contains five measures under the column heading If and five measures under the column heading Then.

If Then Employee turnover percentage Number of warranty claims Customer defection rate Sales growth rate Number of new products designed Percent of a customer’s overall spending committed to our company Non-value-added activity costs Net operating income Number of process improvement suggestions per employee Non-value-added activity costs Required:
1. For each row in the table, write an if-then hypothesis statement that connects the two measures. Be sure to indicate whether each measure is expected to increase or decrease.
2. For each row in the table, provide one possible reason why a company that is able to improve each of the five “if” measures may not see the expected improvement in its associated “then” measure.