A local manufacturing company is planning to purchase a new computer software system that will affect the

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A local manufacturing company is planning to purchase a new computer software system that will affect the entire company. The new system will allow the receptionist to log all incoming calls and messages on the company's electronic mail system so that users will have immediate notice of incoming calls. The cost of the new system will be $\$ 20,000$, and it is estimated that the investment will have a useful service life of five years. Would this investment be considered operational or strategic? Explain your answer.

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