Performance evaluation using the balanced scorecard includes four sets of measures: a. Financial: How do we look

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Performance evaluation using the balanced scorecard includes four sets of measures:

a. Financial: How do we look to shareholders?

b. Customer satisfaction: How do customers see us?

c. Learning and growth: How may we continue to improve and create value?

d. Internal business: At what must we excel?

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Managerial Accounting Information For Decisions

ISBN: 9780324222432

4th Edition

Authors: Thomas L. Albright , Robert W. Ingram, John S. Hill

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Question Posted: Jun 05, 2024 01:06 AM

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Performance evaluation using the balanced scorecard includes four sets of measures: a. Financial: How do we look

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Managerial Accounting Information For Decisions

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