The elements of TQM follow. Explain the logic supporting the ordering of the TQM elements. - Who

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The elements of TQM follow. Explain the logic supporting the ordering of the TQM elements.

- Who are our customers?

- What are the needs of our customers?

- How can our products or services satisfy their needs?

- Which processes are crucial to meeting their needs?

- How do we ensure our processes are satisfactory?

- Which performance measures ensure high-quality processes?

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Managerial Accounting Information For Decisions

ISBN: 9780324222432

4th Edition

Authors: Thomas L. Albright , Robert W. Ingram, John S. Hill

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