The elements of TQM follow. Explain the logic supporting the ordering of the TQM elements. - Who
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The elements of TQM follow. Explain the logic supporting the ordering of the TQM elements.
- Who are our customers?
- What are the needs of our customers?
- How can our products or services satisfy their needs?
- Which processes are crucial to meeting their needs?
- How do we ensure our processes are satisfactory?
- Which performance measures ensure high-quality processes?
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Related Book For
Managerial Accounting Information For Decisions
ISBN: 9780324222432
4th Edition
Authors: Thomas L. Albright , Robert W. Ingram, John S. Hill
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