The Challenge Case “How Huntington Hospital Introduced Electronic Health Records” and its related Challenge Case Summary were written to help you better understand the management concepts contained in this chapter. Answer the following discussion questions about the Challenge Case to better understand how concepts relating to organizational change and stress can be applied in a company such as Huntington.

1. How difficult would it be for a lower-level administrator to spearhead an effort to find new electronic applications for record keeping throughout Huntington and actually implement the changes? Explain.

2. Do you think that employees at Huntington would tend to resist the efforts of this lower-level administrator more than they would resist those of a higher-level administrator? Why or why not?

3. What elements of the change process at Huntington described in the case might cause organization members to experience stress? What could a change agent do to help alleviate this stress? Be specific.