internai governanee The typieal fast food empire uses an array of finaneial and nonfinaneial measures to evaluate the manager at eaeh location. (Reeall problem 15 in Chapter 19.) Improvement goals are established for eaeh location, goals that reflect circumstanees and opportunities at that Iocation. It is also common practiee to have an established grievanee strueture, open to the manager if the evaluation or performance goals should appear inappropriate. Carefully discuss the role of this grievanee strueture.

AppendixLO1