6. The next time you encounter a difficult situation involving a patient (or co-worker, teacher, friend, family member), consciously project positive feelings for that person. Continue to think and feel positively as you deal with the situation. Afterward, when you are no longer in that person's presence, consider the following questions:

a. What was the effect on you? Are you calmer, less angry than you might have been? What is your physical conditionrelaxed or uptight?

b. What was the effect on the other person? Was there an improvement in attitude or behavior as you projected positive feelings?