Some companies, such as Singapore Airlines, make a deliberate effort for all customer-contact personnel to be of
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Some companies, such as Singapore Airlines, make a deliberate effort for all customer-contact personnel to be of the same ethnic group (Singapore natives). How is this practice justified in an era of cultural diversity and valuing differences?
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Related Book For
Human Relations Interpersonal Job Oriented Skills
ISBN: 9780133506822
12th Edition
Authors: Andrew DuBrin
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