12-21. In Class, 10–25 Minutes for Teams You are currently a customer for a college education, an expensive service product. You know that a service organization can create a competitive advantage by focusing on how the service is delivered after it has been purchased—

making sure the service is efficiently and comfortably delivered to the customer. Develop a list of recommendations for your school for improving the delivery of its service. Consider both classroom and non-classroom aspects of the educational product.