12-29. Critical Thinking Sometimes service quality may not meet customers expectations. What problems have you experienced with...
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12-29. Critical Thinking Sometimes service quality may not meet customers’ expectations. What problems have you experienced with quality in the delivery of the following services?
a. A haircut
b. A dental visit
c. Computer repairs
d. Your college education What do you think is the reason for the poor quality?
How would you improve the quality of service?
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Related Book For
Marketing Real People Real Choices
ISBN: 9780135209929,9780135209912
10th Edition
Authors: Michael R. Solomon, Greg W. Marshall, Elnora W. Stuart
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