7-1. What is a service? Can services be differentiated as consumer services and industrial services? (AACSB: Communication;

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7-1. What is a service? Can services be differentiated as consumer services and industrial services? (AACSB:

Communication; Reflective Thinking)

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Marketing An Introduction

ISBN: 9781292146508

13th Global Edition

Authors: Marc Opresnik, Gary Armstrong, Philip Kotler

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