Consider the following customer expectations for a fast-food (quick-service) restaurant. Would you classify them as dissatisfiers, satisfiers,
Question:
Consider the following customer expectations for a fast-food (quick-service) restaurant. Would you classify them as dissatisfiers, satisfiers, and exciters/delighters?
a. Special prices on certain days
b. Food is safe to eat
c. Hot food is served hot
d. Service is friendly
e. Background music
f . Playland for children
g. Restaurant is clean inside
h. Food is fresh
i. A “one-bite” money-back guarantee
j. Orders can be phoned in for pickup at a separate window
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Some of these items are open to individual opinion For example as more and mor...View the full answer
Answered By
Charles mwangi
I am a postgraduate in chemistry (Industrial chemistry with management),with writing experience for more than 3 years.I have specialized in content development,questions,term papers and assignments.Majoring in chemistry,information science,management,human resource management,accounting,business law,marketing,psychology,excl expert ,education and engineering.I have tutored in other different platforms where my DNA includes three key aspects i.e,quality papers,timely and free from any academic malpractices.I frequently engage clients in each and every step to ensure quality service delivery.This is to ensure sustainability of the tutoring aspects as well as the credibility of the platform.
2+ Reviews
10+ Question Solved
Related Book For 
An Introduction To Six Sigma And Process Improvement
ISBN: 9781133604587
2nd Edition
Authors: James R. Evans, William M. Lindsay
Question Posted:
