The three broad categories of metrics are traditional metrics, KPIs and: a. Value-based or value reflective metrics
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The three broad categories of metrics are traditional metrics, KPIs and:
a. Value-based or value reflective metrics
b. Quality metrics
c. Service metrics
d. Operational metrics
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Related Book For 
Project Management Workbook And PMP/CAPM Exam Study Guide
ISBN: 9781119169109
12th Edition
Authors: Harold R. Kerzner , Frank P. Saladis
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