You are working on a project and discover that one of the business users responsible for testing the product never completed this activity. She has written an email requesting that one of your team members drop everything to assist her with a problem that could have been avoided if she would have performed the test. This employee reports to a stakeholder, not to the project team.

All project team members and stakeholders are co-located. Since your team needs her to also participate in an upcoming test, you decide to do which of the following?

A. You decide to record the issue in the issue log and bring it up at the next status meeting.

Everyone can benefit from understanding the importance of stakeholders fulfilling their roles and responsibilities on the project.

B. You decide to record the issue in the issue log and then phone the stakeholder to explain what happened. You know speaking with the stakeholder directly is the most effective means for resolving issues.

C. You decide to have a face-to-face meeting with the stakeholder because this is the most effective means for resolving issues with them.

D. You decide to email the stakeholder and explain what happened in a professional manner because this is the most effective means for resolving issues with them.