Study an information systems department with which you are familiar or to which you have access. How

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Study an information systems department with which you are familiar or to which you have access. How does this department measure the effectiveness of systems maintenance? What specific metrics are used and how are these metrics used to effect changes in maintenance practices? If there is a history of measurements over several years, how can changes in the measurements be explained?

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Modern Systems Analysis And Design

ISBN: 9780134204925

8th Edition

Authors: Joseph Valacich, Joey George

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