After two years in your first job, you are promoted to call center manager for a major
Question:
After two years in your first job, you are promoted to call center manager for a major hotel chain. The expected service rate is 3.0 minutes per telephone call per customer service representative (CSR). With three telephone CSRs on-duty during the 6:30 to 7:00 a.m. time period, and assuming a 90 percent target CSR labor utilization rate, how many telephone calls can these three CSRs handle during this time period?
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Related Book For
Operations And Supply Chain Management
ISBN: 9780357131695
2nd Edition
Authors: David A. Collier, James R. Evans
Question Posted: