At i rst glance, asking customers to provide their own service in the self-service approach may not
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At i rst glance, asking customers to provide their own service in the self-service approach may not seem very consumer friendly. What are some of the characteristics of self-service operations that have led to their acceptance and signii cant popularity?
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Related Book For 
Operations And Supply Chain Management
ISBN: 9780077151638
14th Edition
Authors: F. Robert Jacobs , Richard Chase
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