Could a service i rm use a production-line approach or self-service design and still keep a high

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Could a service i rm use a production-line approach or self-service design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.

LO9–3 LO.1

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Operations And Supply Chain Management

ISBN: 9780077151638

14th Edition

Authors: F. Robert Jacobs , Richard Chase

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