How do you define service quality? Explain the five dimensions of service quality.

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Operations And Supply Chain Management

ISBN: 9780357131695

2nd Edition

Authors: David A. Collier, James R. Evans

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Question Posted: Mar 05, 2023 01:34 AM

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How do you define service quality? Explain the five dimensions of service quality.

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Service quality is consistently meeting or exceeding customer expectations external ...View the full answer

Operations And Supply Chain Management

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