How ethical is it for airlines, hotels, and other service providers to overbook their limited- capacity facilities

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How ethical is it for airlines, hotels, and other service providers to overbook their limited- capacity facilities intentionally, knowing that at some point they will have to turn away a customer with a "guaranteed" reservation?

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Operations And Supply Chain Management For MBAs

ISBN: 9781119355328

6th Edition

Authors: Jack R. Meredith, Scott M. Shafer

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