If the customer defection rate is 17.5 percent, what is the customer retention rate?

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Operations And Supply Chain Management

ISBN: 9780357131695

2nd Edition

Authors: David A. Collier, James R. Evans

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Question Posted: Feb 10, 2023 05:44 AM

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If the customer defection rate is 17.5 percent, what is the customer retention rate?

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Operations And Supply Chain Management

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