In each of the following, name the term defined or answer the question. Answers are listed at the bottom.
1. This is a part of an organization that takes inputs and transforms them into outputs.
2. This is the ratio of the time that a resource is activated relative to the time it is available for use.
3. This is when one or more activities stop because of a lack of work.
4. This is when an activity stops because there is no place to put the work that was just completed.
5. This is a step in a process that is the slowest compared to the other steps. This step limits the capacity of the process.
6. What is the difference between McDonald’s old and current processes?
7. This refers to the fixed timing of the movement of items through a process.

8. This is when one company compares itself to another relative to operations performance.
9. This is the time it takes a unit to travel through the process from beginning to end. It includes time waiting in queues and buffers.
10. The relationship between time and units in a process is called this.
11. What is the mathematical relationship between time and units in a process?
12. What is the major assumption about how a process is operating for Little’s law to be valid?
13. What is the double-edged sword of job design?
14. This is when a job is increased vertically or horizontally.
15. What are the four basic work measurement techniques?