In making reservations for services, a common approach for dealing with the uncertain demand is to overbook

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In making reservations for services, a common approach for dealing with the uncertain demand is to "overbook" to avoid the costs of no-shows. How ethical is this?

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Operations And Supply Chain Management For MBAs

ISBN: 9781119355328

6th Edition

Authors: Jack R. Meredith, Scott M. Shafer

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