It is cost-effective. There is minimum waste of time and resources in delivering the service. Even if

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It is cost-effective. There is minimum waste of time and resources in delivering the service. Even if the service outcome is satisfactory, customers are often put off by a service company that appears inefi cient. LO.1

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Operations And Supply Chain Management

ISBN: 9780077151638

14th Edition

Authors: F. Robert Jacobs , Richard Chase

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