It is user-friendly. This means that the customer can interact with it easilythat is, it has good
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It is user-friendly. This means that the customer can interact with it easily—that is, it has good signage, understandable forms, logical steps in the process, and service workers available to answer questions.
LO.1
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Related Book For
Operations And Supply Chain Management
ISBN: 9780077151638
14th Edition
Authors: F. Robert Jacobs , Richard Chase
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