What strategy do the following organizations seem to use to manage customer-introduced variability? a. eBay b. Ritz-Carlton

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What strategy do the following organizations seem to use to manage customer-introduced variability?

a. eBay

b. Ritz-Carlton Hotels

c. New airline check-in procedures

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Operations And Supply Chain Management

ISBN: 9780077151638

14th Edition

Authors: F. Robert Jacobs , Richard Chase

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