1 Evaluate the guarantee provided by Datapro.

Datapro Singapore Datapro Information Services provided IT and telecommunications information and consulting services around the world. It employed over 400 analysts and consultants. Although having sold its pre-packaged information services in Asia for many years, Datapro only started offering consulting services throughout South-East Asia in 1993 via its Singapore office. Being confident about the high quality of its work, but at the same time somewhat lacking the brand equity other providers of similar services enjoyed, Datapro decided to become Asia’s first IT consulting firm that explicitly guaranteed its services. Every proposal would contain the following guarantee in the last section just before the acceptance form:

Datapro guarantees to deliver the report on time, to high-quality standards, and to the contents outlined in this proposal. Should we fail to deliver according to this guarantee, or should you be dissatisfied with any aspect of our work, you can deduct any amount from the final payment which it deems as fair, subject to a maximum of 30%.