1. If you’ve ever painted a room—or helped paint the exterior of a house—you know how important the quality of paint you use is to getting the results you want. Benjamin Moore & Co. is one paint company that continuously strives to bring high-quality paint to market, for consumer and commercial use. But the quality of paint doesn’t just have to do with color or texture; paint has a variety of ingredients that you can’t see, including binders and additives. (Some additives, such as formaldehyde, mercury, and lead, are no longer used because of health and environmental concerns.) Visit the Benjamin Moore Web site at www.benjaminmoore.com, and browse through its various sites, including “What’s Really in a Can of Paint,” located in the “About Benjamin Moore” section. Learn as much as you can about what is in paint and the processes that produce paint. Then create your own operation analysis checklist, using Table 18.1 as a springboard and adding items that you think would be pertinent to operations at Benjamin Moore & Co.