1 Visit TNT’s web site, www.tnt.com, and evaluate the organisation’s methods of collecting feedback from customers. TNT is a subsidiary of TPG, a publicly listed company, with its headquarters in Amsterdam. TNT is a leading global express distribution, logistics and international mail company, which moves documents, consignments and business mail.

TNT serves 200 countries and carries over 2 million consignments per week, which pass through its 969 depots and 85 international mail distribution centres. It has 50,000 employees and a 17,000-strong vehicle fleet, plus 40 aircraft dedicated to its operations.