2. Southwest Airlines offers detailed job descriptions for a number of positions on its Web site, including
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2. Southwest Airlines offers detailed job descriptions for a number of positions on its Web site, including pilot, flight attendant, airframe and powerplant mechanic, and ticket salesperson. Access the site at www.iflyswa.com (or use the keywords Southwest Airlines), and click on the area indicating job opportunities. Choose a position that interests you, then evaluate the job using one of the approaches to job design discussed in the chapter—Herzberg’s two-factor theory, the job characteristics model, or sociotechnical systems theory. (Or, if you prefer, discuss the job in terms of the amount of specialization it requires, including positive and negative aspects.)
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Operations Management Providing Value In Goods And Services
ISBN: 9780030262074
3rd Edition
Authors: Dilworth, James B
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