a. Calculate the utilization and efficiency in each of these situations:

i. A bank loan officer processes an average of seven loans per day. She works an eight-hour shift, but takes one hour off for lunch break. The effective capacity is eight loans per day.

ii. A furnace repair team services an average of four furnaces a day. The team is idle an average of two hours in an eight-hour shift. The effective capacity is five furnaces a day.

b. Would you say that systems with higher efficiency will have higher utilization than other systems? Explain.