An indicator that measures the average time taken to resolve a help desk request would best be
Question:
An indicator that measures the average time taken to resolve a help desk request would best be described as a
a. key risk indicator.
b. key performance indicator.
c. key control indicator.
d. simple metric.
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Related Book For 
Operational Risk Management A Complete Guide For Banking And Fintech Wiley Finance
ISBN: 9781119836049
2nd Edition
Authors: Philippa X. Girling
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