Service quality: (a) cannot be measured (b) is a matter of opinion (c) is not important.
Question:
Service quality:
(a) cannot be measured
(b) is a matter of opinion
(c) is not important.
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Related Book For 
Operations Management In Context
ISBN: 978-1138455535,978-0750681988
2nd Edition
Authors: Frank Rowbotham , Masoud Azhashemi ,Les Galloway
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