5 Southbest Airlines has an average of 230 customers per hour arriving at a ticket counter where...
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5 Southbest Airlines has an average of 230 customers per hour arriving at a ticket counter where 8 agents are working.
Each agent can serve an average of 30 customers per hour.
The squared coefficient of variation for the interarrival times is 1.5 and 2 for the service times.
a On average, how many customers will be present at the ticket counter?
b On average, how long will a customer have to wait for an agent?
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