An average of 20 ambulance calls per hour are received by Gotham City Hospital. An ambulance requires

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An average of 20 ambulance calls per hour are received by Gotham City Hospital. An ambulance requires an average of 20 minutes to pick up a patient and take the patient to the hospital. The ambulance is then available to pick up another patient. How many ambulances should the hospital have to ensure that there is at most a 1% probability of not being able to respond immediately to an ambulance call? Assume that interarrival times are exponentially distributed.

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