Identify existing competencies and use the model prescribed in Figure 7.1 Example of Competency Statement within a Conceptual Framework to assess how well the competency meets the specificity requirements.

Figure 7.1

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Label. Time Action Active Listening During annual performance reviews, the manager comprehends and learns from what the other person says. Performance Criterion Target Context Performance Asks questions of understanding in order to elicit more detailed information. Allows others to speak without distractions or interruptions (avoids listening blocks). Gives the speaker full attention and is interested in the message (e.g., maintains eye contact, nods, faces person, uses open posture, takes notes as appropriate). External Indicators Note: see appendix on Active Listening model and available resources.