6 Twenty years later you have 75 business locations in 5 European countries. What are the issues and problems that have to be dealt with through organizational structure? Draw an organization chart for this organization, indicating such factors as who is responsible for customer satisfaction, how you will know if customer needs are met and how information will flow within the organization.

To better understand the importance of organization structure in your life, do the following assignment.
Select one of the following situations to organize:
■■ A copy and printing shop ■■ A travel agency ■■ A sports rental (such as skis or snowboards) in a resort area ■■ A bakery.