Formalization To what extent does your organization use formalized methods of coordination and control: very little (1) or to a great extent (5)? To answer this question, you may think about the following:

 LO5

a. To what extent does the organization rely on rules, codes, or policies to manage how work is done? Scale 1 to 5

b. Are there precise job descriptions to describe who does what and how? Scale 1 to 5

c. Are there well-known expectations about what is “correct,” “acceptable,” or “expected” of employees? Scale 1 to 5

d. Are there well-known penalties for violating rules or not meeting expectations of onthe-
job behavior? Scale 1 to 5

e. To what extent are employee actions monitored, recorded, and/or provided as feedback to either the workers themselves or to managers? Scale 1 to 5 You can now locate your firm on Figure 8.2. What is its design model for coordination and control systems?