How does the organization score on effectiveness? LO5

a. How close does the firm want to be to its customers; does it meet the customer needs precisely – present and anticipated? – products versus service? Scale 1 to 5

b. How close does the firm want to be to social demands, including its regulators; does it want to meet environmental needs and sustainability goals – present and anticipated?

Scale 1 to 5

c. How close does the firm want to be to its suppliers, including outsourcers: does it want to relate to supplier needs and concerns – present and anticipated?

Scale 1 to 5

d. How close does the firm want to be to its financiers and stockholders; does it value its relations with its owners, banks, and financial institutions – present and anticipated?

Scale 1 to 5

e. Calculate the average score to get the score on effectiveness.

1 2 3 4 5 very low moderate very high