Tension – pleasant/unpleasant emotions

a. What is the level of distrust in the firm, low (1) or high (5)?

b. What is the level of conflict in the firm, low (1) or high (5)?

c. To what extent do people perceive rewards not to be equal across employees, low (1) or high (5)?

d. To what degree do people question the credibility of the organization’s leaders, low (1)

or high (5)?

e. What is the level of scapegoating, or blaming, of people for problems, low (1) or high (5)?
Score your organization on a scale from 1 to 5 as follows:
1 2 3 4 5 LO5 very low moderate very high To gather data relevant to answer the five questions related to tension, you may use existing data sources. The organization may already have employee satisfaction surveys, as well as 360-degree management evaluations. You may also look into the statistics of sick leave. Again, you may also want to conduct interviews with a number of relevant employees, appointed either randomly, or by management.
You can now locate your chosen unit of analysis on Figure 7.4. What is your organizational climate?