1. Leaders use power and influence to resolve conflicts through five conflict resolution styles: avoidance, competing, accommodating,...

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1. Leaders use power and influence to resolve conflicts through five conflict resolution styles: avoidance, competing, accommodating, collaborating, and compromising. The most effective, and most difficult, tactic is collaboration.

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ISE Organizational Behavior Improving Performance And Commitment In The Workplace

ISBN: 9781265049409

8th Edition

Authors: Jason A. Colquitt, Jeffery A. LePine Associate Professor Prof, Michael J. Wesson

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