10. Form groups of at least four people. Each group then selects one of the following workplace scenarios:

____1. An employee asking for a raise ____2. A supervisor explaining a new vacation policy to an employee ____3. A new employee asking a coworker about the company’s culture ____4. Two new employees generating potential solutions to a problem After selecting a scenario, each group has twenty minutes to prepare two three-minute skits. The first skit, performed by team members 1 and 2, should show the interaction without active listening techniques. The second skit, performed by team members 3 and 4, should duplicate the conversation while clearly using active listening techniques.

We thank Professor Jim Gort at Davenport University for suggesting this exercise.