1. Discuss how the web and new media such as Facebook have

(a) aided, and

(b) complicated organizational communication. Be sure to consider the implications of sending a message when you do not know whom the receiver might be.

2. Suppose that Miranda had just heard a rumour about Rick’s activities as opposed to seeing them on Facebook. Would her reaction have been the same? Incorporate the concept of media richness in framing your answer.

3. Do the prominence of Rick on the web and relative absence of Deborah reflect gender differences in communication?

4. What should Miranda do?

5. Was it ethical for Miranda to avail herself of these indirect, web-based sources of communication to find out about the job applicants?

6. If Miranda hires Deborah, should she explain to Rick the issue that damaged his chances? Why or why not?

7. If Miranda does tell Rick, how should she do so? In answering, consider the chapter sections Basic Principles of Effective Communication and Provision of Explanations.