Although many of the examples used in this chapter were from a manufacturing viewpoint, both TQM and
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Although many of the examples used in this chapter were from a manufacturing viewpoint, both TQM and BPR are also used in nonmanufacturing, services and not-for-profit organizations. What would TQM look like if it were implemented at your university?
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Related Book For 
Understanding Organizational Change
ISBN: 9780415355773
1st Edition
Authors: Jean Helms-Mills, Kelly Dye, Albert J Mills
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