At the end of Part 2 of the text, on Individual Behaviour, you answered a number of questions about the Ken Private Limited: Digitization Project Integrative Case that dealt with issues related to learning, perceptions, cross-cultural differences, and motivation. Now that you have completed Part 3 of the text and the chapters on Social Behaviour and Organizational Processes, you can return to the Integrative Case and enhance your understanding of some of the main issues associated with social behaviour and organizational processes by answering the following questions that deal with groups, subcultures, leadership, communication, decision making, and conflict.

What does Shekhar Sharma need to do to be a more effective leader? To answer this question, refer to the following theories of leadership: leader–member exchange (LMX), transactional and transformational leadership, empowering leadership, ethical leadership, authentic leadership, and servant leadership.